Customer Service

FAQ

Top 10 FAQ

  • MXS 5.0 CHECK, XS 0.8, MXS 5.0, MXS 5.0 POLAR, MXS 10EC, MXS 10, MXS 5.0 TEST&CHARGE: is lit

    Explanation 1: Reverse polarity.
    Test: Make sure that the + cable/clamp is connected to the + terminal and the – cable/clamp is connected to the – terminal.

    Explanation 2: Loads are connected to the battery which requires more power than the charger can provide.
    Test: Turn off or disconnect the loads when charging.

    Explanation 3: The charger is not connected to a 12V battery.
    Test: Test with a fresh 12V battery.

    Explanation 4: The charge cycle is interrupted in step 1.
    Test: Test to restart the charge cycle, if it still fails in step 1 the battery is sulphated and needs to be replaced.

    Explanation 5: The charge cycle is interrupted in step 4.
    Test: Test to restart the charge cycle, if it still fails in step 4 the battery is can’t be charged and needs to be replaced.

  • MXS 5.0 CHECK, XS 0.8, MXS 5.0, MXS 5.0 POLAR, MXS 10EC, MXS 10, MXS 5.0 TEST&CHARGE: is flashing

    If no battery or if the battery voltage is too low the led will start to flash to indicate the unit has entered power save mode.
    Test: Test the charger on a fresh battery.

  • 20A OFF GRID, 100A OFF ROAD, D250S DUAL, SMARTPASS, D250SA, SMARTPASS 120: DC/DC - How do I connect?

    http://www.ctek.com/help/dc-dc_support

  • D250SA: How do I activate the AGM setting?

    The D250SA has a wiring harness with a black and a red wire, the black wire must be earthed / grounded to change the charging voltage for AGM.

  • D250SA: Where would I use the D250SA?

    Any application involving a secondary battery or solar panel- please refer to manual or web page for fitting instructions.

  • D250SA: Which is the recommended size for solar panels?

    The recommended size of panel is 50-300W.

  • CT5 START/STOP: Can I charge my battery through the cigarette lighter socket?

    If your cigarette lighter socket is connected to the battery even when the ignition isn't on, you can charge the battery that way. You need a CONNECT Cig plug or a INDICATOR Cig plug for this.

  • D250SA: Does the starter battery and the service battery need to be the same type?

    No, you only require the service battery to be lead acid.

  • D250SA: Can I use D250SA for lithium batteries?

    No, it works only with lead acid batteries.

  • D250SA: Which fuse size shall i use for D250SA?

    30 A