Soporte

Antes de contactar a nuestro equipo de soporte, por favor pruebe CTEK Assist, nuestro asistente de soporte con inteligencia artificial (Widget en la parte inferior derecha de todas las páginas).

CTEK Assist está lleno de amplio conocimiento de productos, orientación para la resolución de problemas y documentación técnica, y puede resolver su consulta mucho más rápido.

Si CTEK Assist no puede proporcionar una solución, se le guiará a nuestro Formulario de Contacto donde nuestro equipo de soporte estará encantado de ayudarle más.

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CTEK App update version 4.0.3 for iOS users and Backend patches for ANDROID users relating to CS ONE, NJORD GO & NANOGRID AIR

As part of our efforts to improve our customer experience, we recently launched an updated version of our CTEK App (initially Version 4.0) followed by Versions 4.0.1 and 4.0.2 to offer enhanced features and usability. Unfortunately, some unexpected issues (bugs) arose from these updates, which our teams have been actively working to identify and resolve as quickly as possible. Today (12 December 2024) we have made further updates to address many of these:

Work has been completed in our backend for ANDROID users addressing the following issues:

User ID and Product visibility issues for registering new products on the CTEK App.

This is an automatic update, so provided you are on version 4.0.2 of the CTEK App then you do not need to take any further action.

For iOS users, version 4.0.3 of the CTEK app is now available now in the App Store and addresses the following CRITICAL issues:

Bug Fixes for Load Balancing

Bluetooth Stability Improvements

Schedule Visibility Improvements

Bug fixes for Visibility of Charging History

Firmware Update banner now visible for NJORD GO devices on 1.x firmware

PLEASE NOTE

We do recommend NJORD GO users upgrade the product firmware to version 2.x or 3.x. to get the full functionality from the product.

Details of how to do this tethering to a Mobile Phone Wi-Fi hotspot (if no permanent Wi-Fi available) can be found on our troubleshooting page.

We are committed to delivering the best possible experience and will updating our application to provide you with the best customer experience.

Please do reach out to us using our contact form if you are still experiencing issues. If you have screenshots available this would be greatly appreciated.

Thank you for your patience
CTEK

Statement regarding support for TLS Version 1.3 on R3.x Firmware

We want to inform you that CTEK does not support TLS version 1.3 on CHARGESTORM CONNECTED 1 and earlier models (Eva & CSR Series). This is due to the coding within Firmware R3.x We do however support TLS Version 1.3 in Firmware version R4.x

Please check your installed base before upgrading your security certificates to ensure continuity of the secured connection. If this is not checked and firmware is not compatible, there is a risk connectivity could be lost.

For further information please check our Firmware Page

Thank you in advance
CTEK Support

Guías del cliente

En esta sección encontrará preguntas frecuentes, resolución de problemas, soporte DC / DC, información de garantía y tutoriales en video.
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FAQ – Preguntas frecuentes

Siempre puede encontrar nuestras preguntas frecuentes en la pestaña naranja a la derecha mientras está en ctek.com. Haga clic en él o haga clic aquí clic aquí para abrirlo.

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Soporte

Antes de contactar a nuestro equipo de soporte, por favor pruebe CTEK Assist, nuestro asistente de soporte con inteligencia artificial (Widget en la parte inferior derecha de todas las páginas).

Thank you for contacting CTEK

Thank you for your patience

Something went wrong please try again

An error occured. Please try again later or send an email to support@ctek.com

Thank you for your patience

CTEK SUPPORT / CONTACT FORM

CTEK App update version 4.0.3 for iOS users and Backend patches for ANDROID users relating to CS ONE, NJORD GO & NANOGRID AIR

Work has been completed in our backend for ANDROID users addressing the following issues:

For iOS users, version 4.0.3 of the CTEK app is now available now in the App Store and addresses the following CRITICAL issues:

PLEASE NOTE

Statement regarding support for TLS Version 1.3 on R3.x Firmware

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