Moving Forward – Smarter EV Charging, Powered by Strong Partnerships
The Taking Charge app has now been removed from Google Play/App Store and can no longer be used.
Private customers can instead use the Monta Charge app, which is free for up to three charging points and offers smart charging, scheduling and control. Monta also offers paid packages for larger installations.
Housing associations, companies and larger facilities are free to choose any OCPP-compatible platform.
The chargers will continue to work as usual even if you do nothing – but without migration, you will lose the control, statistics and remote management features that were previously provided by the Taking Charge app.
At CTEK, we’ve always taken pride in delivering reliable, high-performance EV charging solutions. As part of our continued focus on developing industry-leading hardware and intelligent software for destination charging, we are now taking the next strategic step.
With the EV market evolving rapidly, several specialist platform providers have emerged with advanced, flexible backend solutions. By partnering with these experts, we can offer our customers more functionality, greater choice, and a truly future-proofed charging experience.
As part of this strategy, we will be phasing out our legacy backend systems and services – Mainly affecting Charge Portal and the Taking Charge app – by the end of 2025. This planned transition allows us to fully concentrate on what we do best: delivering cutting-edge, OCPP-compatible charging products that integrate seamlessly with a wide range of smart platform providers.
All customers affected by this change have already been contacted directly via email and telephone, based on the type of solution they are using. We want to reassure you that every customer is being offered a new solution that delivers the same – or improved – functionality, with smarter features, better flexibility, and modern interfaces.
This approach is fully aligned with our commitment to future-proof technology. Just like our charging hardware, every part of the customer experience – including backend solutions – must meet the highest standards of quality, reliability and innovation that define the CTEK brand.
If you have any questions or need assistance, our dedicated support team is ready to help – please contact us at chargeportal@ctek.com.
Our commitment remains strong – to deliver outstanding charging solutions that combine the best hardware with smart, open software from trusted partners. The future of EV charging is collaborative, and CTEK is proud to be leading that future.
FAQ – Discontinuation of the CTEK Charge Portal and Taking Charge App
1. Why are the Charge Portal and Taking Charge app being discontinued?
CTEK is focusing its efforts on the development of market-leading products and solutions for destination charging. To streamline our service offering and enhance the overall user experience, we have made the decision to discontinue the Charge Portal and the associated Taking Charge app as of 1 December 2025.
2. What happens after 1 December 2025?
From this date, the Charge Portal and Taking Charge app will no longer be accessible. All associated features will be deactivated, and users will need to have transitioned to a new platform in order to retain functionality and control over their charging systems.
3. What does transitioning to a new platform involve?
Users will need to migrate their infrastructure to an alternative service platform that supports CTEK hardware. We have established closer collaboration with a number of trusted partners to ensure a smooth and supported migration, though you are free to select any platform that is OCPP-compliant.
4. What functionality do modern platforms typically offer?
Examples of commonly available features include:
- Real-time charger monitoring and remote control
- User and payment management
- Multi-site and multi-charger support
- High system reliability and ongoing development
5. How do I proceed with the migration?
Further instructions can be found in the email we have sent. Please follow the steps provided and accept the offer within the specified timeframe. You will then be contacted with details regarding the planned migration before 1 December 2025.
6. Will there be a cost to migrate?
CTEK has worked with selected partners to provide an attractive offer for existing users. Specific pricing and contract terms are detailed in the email link.
7. Will my current settings and history be transferred?
Some data and configuration may be transferable, depending on technical compatibility. Support will be provided to help you configure the new platform according to your requirements.
8. What if I don’t migrate in time?
If you do not choose an alternative solution before 1 December 2025, you will lose access to the Charge Portal and its associated features. We strongly recommend acting in good time to avoid disruption.
9. Who can I contact for support or questions?
Please reach out to CTEK at: chargeportal@ctek.com
10. Will other CTEK services be affected?
No, this change only affects the Charge Portal and the Taking Charge app. All other CTEK products and services will continue to operate and be supported as usual.
11. How will this affect users in practice?
Your chargers will continue to function, but features such as remote management, user access control, statistics and scheduling via the app or portal will no longer be available after 1 December 2025. To maintain full functionality, migration to a new platform will be required.
12. Can I choose a platform other than the recommended options?
Yes, you are free to use any platform that complies with the OCPP standard. However, our recommended partners have been carefully selected to ensure a seamless transition and optimal compatibility with CTEK products.
13. Will technical assistance be available during the migration?
Yes, CTEK will provide guidance and technical support to ensure a smooth migration process.
14. How long does the migration take?
The migration process typically takes place within the same day, although this may vary depending on the number of chargers and locations. A detailed schedule and instructions will be provided once your acceptance has been received.
15. What will happen to my data in the Charge Portal?
All personal data is handled in accordance with GDPR. After the service is discontinued, all stored data will be securely deleted. You may request an export of certain information before 1 December 2025 by contacting chargeportal@ctek.com.